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CPS issues advice on air passenger rights

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CPS issues advice on air passenger rights


    As summer travel takes flight, the Consumer Protection Service (CPS) in Cyprus is taking proactive steps to empower air passengers.

    They’re urging travelers to become familiar with their rights in case of flight disruptions, cancellations, or baggage problems.

    The CPS highlights key consumer rights that air passengers may not be fully aware of:

    • Flight Delays or Cancellations: If your flight is delayed for more than three hours or canceled altogether, you might be entitled to compensation from the airline . This could take the form of a monetary payment, a full refund of your ticket, or rebooking on an alternative flight. Additionally, airlines are responsible for providing meals, refreshments, and even accommodation if needed during extended delays.
    • Denied Boarding: In situations where an airline overbooks a flight and denies you boarding, you are not left without options. Compensation, a full refund, or rebooking on a different flight are all possibilities. Similar to delays, airlines must also provide meals, refreshments, and potentially even accommodation depending on the situation.
    • Damaged, Lost, or Delayed Baggage: Passengers have the right to compensation for any damaged, lost, or delayed luggage.

    Recognizing the importance of informed travelers, the CPS has launched an awareness campaign specifically focused on air passenger rights. This initiative aims to empower consumers with the knowledge they need to navigate potential travel disruptions effectively.

    For more information into air passenger rights, the CPS website provides comprehensive information. Additionally, you can reach them directly by calling 1429.

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