Two-way communication is an important factor in the relationship with the staff
Cyprus Trading Corporation Plc (CTC) is one of the leading and most diversified Business Groups in Cyprus, listed on the Cyprus Stock Exchange. CTC controls a number of companies, each of which specializes in a specific industry: Import, management and distribution, Retail, Vehicles and machinery, Real estate development and management, Infrastructure projects.
The CTC Group is one of the largest employers in Cyprus with over 1,800 employees. The size, scope of activities and its connection with multinational companies, combined with support and training, provide staff with valuable knowledge, experience and development opportunities.
An important factor in our relationship with the staff is the two-way communication, which is achieved through training workshops and seminars, concept surveys on various topics (eg the performance appraisal system), internal meetings and announcements, annual appraisals and meetings. feedback, events. 2020 was the year in which frequent communication was more important than ever. In addition, the publication of the newsletter “The Human Resources Department informs you!” Began, which is communicated to all staff every two months and was enthusiastically accepted.
Human Resources Best Practices
Among other things, we follow the following main practices:
Recruitment: In order to ensure the maximum possible objectivity, validity and reliability, the process of evaluation and selection of candidates for recruitment includes, among others, psychometric tools and evaluation centers. Also, the internship program of the Group gives the opportunity for employment to students or graduates who participated, as their performance was satisfactory. Integration: We consider that it is a basic right of every new employee to be fully and timely informed about what is expected of him, but also what rights and obligations he has. This is achieved through the job description and success criteria, the Personnel Manual and the Code of Business Conduct that are part of the employment agreement, as well as through the Group membership program. Evaluation: In all the companies of the Group, a common system of evaluation of the performance of the staff is applied, the purpose of which is to align the individual with the strategic goals, to evaluate the performance of the employee, and to be a source of identification of any training and development needs. Also, through this process, good results are recognized and rewarded, talents are identified and developed and opportunities for advancement are provided. The evaluation of superiors by their subordinates (evaluation 180o) is something that has been successfully implemented and is expected to be repeated. Training: The development of human resources is a source of competitive advantage for the Group. Therefore, continuous training is sought to enhance specialized technical or other knowledge and skills, along with the enrichment of training methods, such as the use of modern and asynchronous distance learning platforms. Earnings: Wanting to be competitive in the job market so that we can attract and retain the best talent, we participate in payroll and staff benefits research. The results of these surveys are used to determine or adjust pay scales per job. We also implement performance reward schemes with both a tip and a commission system, based on performance indicators (KPIs) and specific goals. Safety & Health: We recognize the responsibility to promote safety and health in the workplace, in accordance with all applicable legislation. Therefore, we adopt integrated safety and health systems based on international standards. Also, due to the large fleet of vehicles we have, and as a member of the European Road Safety Charter, we promote specific actions and programs aimed at consolidating road awareness in staff. Respect and equal treatment: Through clear procedures we guarantee the right of staff to work in a work environment that respects human rights and is free from any forms of discrimination, unequal behavior and harassment. Examples of such procedures are the Code of Harassment and Sexual Harassment, the Complaints Process, and the Personal Data Handling Process. Wellness and reconciliation of work – family life: The CTC Group also emphasizes the assurance of health and well – being in the work environment, as well as the reconciliation of work – family life. Practices are implemented such as a subsidized psychological support service for the staff and their family members, flexible hours and free afternoon for office staff, “Fruit Day”, “Casual Friday”. Volunteering is also promoted through various participations but also through our own events, with the aim, among other things, of raising money mainly for children (hiking, cycling, sailing, adventure day).
Providing benefits to staff
All staff, part time and full time, enjoy the same benefits through an attractive package. Among others, the following are offered:
13th salary Provident Fund Special discount at the Group's branches Life and personal accident insurance Paid sick leave Increased annual leave with years of service Earned study leave Grant for academic or professional title Replenishment of maternity allowance up to 100% for paternity , e.g. retirement, marriage, having a child
Management of the coronavirus pandemic
The coronavirus pandemic is an unprecedented experience for everyone: for those who are at home due to work suspension, as well as for those who work from home, office or in the market.
At the CTC Group we acted immediately with a high sense of responsibility in trying to limit the spread of the coronavirus. The Human Resources Department took responsibility for the overall coordination and guidance, as well as the creation of crisis management teams in all the companies of the Group. We have implemented and continue to implement a series of measures aimed at safeguarding the health of our staff, customers and partners. We keep in close contact with the staff to keep them informed, to listen to their concerns and concerns and to animate it.
With an increased team spirit and hard work, our staff responds to the circumstances for the best possible results.
Contact details :
CTC Group of Human Resources
Tel: 22 740300
ctcgroup.com
