CYTA announced the suspension of the operation of Cytashop and the suspension of services due to unpaid bills until January 31, 2021.
In this context and in connection with the new measures announced by the Government yesterday, Cyta announces the following:
1. The operation of all Cytashop stores is suspended, which, according to the new measures, will remain closed for a period of three weeks until Sunday, January 31, 2021.
2. The interruption of services due to unpaid bills is suspended. Account payments can only be made electronically, as described at https://youtu.be/oIFQ3TQ-RaA
3. Customer Contact Center 132 remains available to customers and the general public and Call Center 150 will continue to serve Business Customers.
4. Customers are encouraged to use the services on the website www.cyta.com.cy for their service. It is reminded that the services offered electronically are:
(a) Purchase of products and services
Free home delivery is available for device purchases.
(b) Payment of bills:
www.cyta.com.cy/ebill-quick-pay
www.jccsmart.com.cy
(c) Self-service and management of each customer's services:
www.cyta.com.cy/login
(d) Online support from social media:
https://www.cyta.com.cy/live-chat/el
https://m.facebook.com/cytaofficial
5. The technical support, repair of defects and provision of new broadband (optical and copper) connections will continue to be provided smoothly, with the implementation of increased security measures, to protect the health of the staff and customers of the Organization.
6. At the end of this period, the measures may be reviewed.
