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Four-day work: The benefits for workers, executives and customers

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By Anna Loizou, Partner, Head of Human Resources, PwC Cyprus

Τετραorμερη εργ α σ τελΕχη και πελατες

In July and August 2022, PwC Cyprus implemented the four-day working week for the first time, thus extending by one day (Friday) the employees' free personal time. This targeted action falls within the framework of our efforts to improve the well-being of our people and to improve the balance between their professional and personal lives.

The 95%

reported that the four-day work had a positive impact for them. At the same time, 65% stated that their productivity increased.

The results of this pioneering practice were very satisfactory both for the employees themselves and for the organization's leaders. In an internal survey we conducted, 77% of PwC Cyprus employees said that they managed to avoid working at all on most Fridays, while 95% reported that the four-day work had a positive impact on them. At the same time, 65% stated that their productivity increased during this period and 34% that it remained at the same levels. Additionally, 61% reported that customer service ability remained at the same high levels, while a significant percentage of 37% stated that customer service improved! More generally, 85% of employees answered that they managed to implement their workload in four instead of five working days, while 93% said that their leaders were supportive in this particular effort.

Equally important were the findings of the survey among the heads of departments at PwC Cyprus. 97% said their teams' productivity either increased or stayed the same during the four-day work period, while 91% said the morale and well-being of the people in their teams was positively affected. Overall, the department heads said that the level of customer service was positively affected or remained the same. There was no positive response to the question of whether customer service was negatively affected.

At PwC Cyprus our perennial goal is to further enhance the well-being of our people. We want, seek and strive for our people to be happy and feel fulfilled with their work at all levels. The innovation of four-day work further strengthens the flexible and hybrid work model we apply as an Organization, confirming our human-centered strategy. As already announced to the human resources of PwC Cyprus, Philip Sosylos, CEO of the Organization, the four-day work will also be implemented in 2023 for the months of July and August. We are sure that again this year the people of PwC Cyprus will positively embrace this effort, enjoying the benefits of the flexible work model that aims at a better working environment and, by extension, a better quality of life.

Source: www.kathimerini.com.cy

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