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GERIET: 8% drop in 2023 compared to 2022 in the use of postal services

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 ΓΕΡΗΕΤ: Πτση 8% το 2023 σε σχΕση με το 2022 στη χρorση ταχυ δρομικoν υπηρεσιoν

The percentage of small and medium businesses using Cyprus Post has decreased from 47% in 2021 to 44% in 2022 and to 30% in 2023

In 2023, 9 out of 10 surveyed citizens have used some kind of postal service, while an increase to 64%, from 63% in 2022 and 53% in 2021, marked the percentage of surveyed small and medium enterprises (SMEs) using private postal providers in 2023 for the sending of parcels, according to surveys addressed to citizens and small and medium-sized enterprises (SMEs) and carried out for the third consecutive year, in 2023 (October-December period), by the Office of the Commissioner for the Regulation of Electronic Communications and Posts (GERIET).

At the same time, according to the research conducted on a sample of 1,042 citizens and 500 small and medium-sized businesses that belong to the retail trade sector and systematically send parcels-parcels, the percentage of SMEs using the Cyprus Post has decreased from 47% in 2021 to 44% in 2022 and to 30% in 2023.

Specifically, according to an announcement by GERIET regarding the citizen survey, 87% of citizens have used postal services in the last year, showing a drop of 8% compared to 2022 and 6% compared to 2021, while the use of postal services for receiving letters-documents and parcels was about three times higher in 2023, compared to the use of postal services for sending.

The Cyprus Post Office remains the main postal provider for receiving letters (96%), with the main volume of letters received by citizens relating to utility bills, taxes and bank statements.

Regarding the receipt of parcels , according to the survey results, the main postal providers are ACS Courier (65%), Cyprus Post (51%), GAP Akis Express (25%) and DHL (19%), with main collection points of parcels to be from the provider's premises and their home, with 60% and 50% of respondents respectively.

Cyprus Post remains the main postal provider for letters (80%), while for parcels the main postal providers are ACS Courier (57%), Cyprus Post (45%), GAP Akis Express (36%) and DHL (13%).

In addition, according to the survey, the average frequency of receiving letters decreased from 40 times a year in 2021, to 33.4 times in 2022 and to 26.7 times in December 2023, while respectively the average frequency of receiving parcels increased from 14.2 times a year in 2021 to 14.3 times in 2022 and to 16.8 times in 2023.

The average frequency of sending letters, according to the survey, decreased from 21 times per year in 2021, to 19 times in 2022 and to 17.2 times in December 2023, while respectively the average frequency of sending parcels increased from 11.1 times in 2021, to 11.5 times in 2022 and to 16.9 times a year in 2023.

The respondents consider the cost of sending letters to be reasonable, but “they consider the cost of sending parcels to be high, although 72% do not enter into the process of comparing the prices offered by the various providers”, according to the announcement of GERIET.

Regarding the level of satisfaction of the respondents with the process of receiving parcels, while in general 2023 is shown to remain at the same levels as 2022, the private providers, with a score of 8.5/10, seem to surpass the Cyprus Post Office, which was evaluated with 7 ,5.

GERIET's survey of citizens also finds that the average annual expenditure on sending/receiving letters for 2023 compared to 2022 has increased from €37 to €60 per year, respectively.

“The this increase is likely due to the increase observed in the prices of local private postal providers), and for sending/receiving parcels from €83 to €117 per year”, it is noted.

As for the main criteria for choosing a postal provider, these are habit – previous cooperation (25%), geographical proximity (ie there is no other in my area) (24%), and good service (18% ).

According to the results of the survey, the respondents evaluate the arrival of the items at the right destination and the speed of delivery as more important than the usage characteristics. Also, only 27% consider that letters should be delivered the next working day after they are sent, while 44% consider delivery within two working days, 16% within three working days and 10% within a week.< /p>

In relation to e-commerce, the GERIET research finds that the percentage of consumers making online purchases appears stabilized in 2023 (65%) compared to 2022 (64%).

It is reported, however, to be down from 2021 (71%), likely due to an increase in e-commerce volumes in 2021 due to restrictions imposed to control the Covid-19 pandemic.

< p>“The frequency with which consumers shop online shows a similar trend, with the average number per month at 1.6 for 2023, 1.5 for 2022 and 2.0 for 2021,” it added.< /p>

Business

As far as businesses are concerned, the GERIET survey finds that the average annual expenditure of small and medium-sized enterprises has decreased for sending parcels in relation to 2021 from €654 per year to €612 in 2022 and to €592 in 2023, and for sending letters from €295 to €288 to €246 per year, respectively, while the average annual expenditure of SMEs with up to nine employees for sending parcels was €464.

For SMEs with 10-49 employees ranged at 1,100 euros, with the majority of packages sent being small in size, it is noted.

It is also reported that 71% of SMEs send small-sized parcels, 54% medium-sized and 23% large-sized parcels and that SMEs use Cyprus Post on average 1.2 times a week, showing an increase from a once a week in 2022, while private providers three times a week, showing an increase from 2.3 times a week in 2022.

According to the results of the survey, the usual places of receipt of parcels are the premises of the company with 79%, and the premises of the postal provider with 16%, while the main postal providers used by SMEs to send parcels to their customers are GAP Akis Express (53%), ACS Courier (50%), Travel Express (31%) and DHL (9%).

Furthermore, the survey shows that business satisfaction with services offered by the postal providers appears stabilized. Specifically, satisfaction has varied from 8.3 (2021) to 8.4 (2022) and to 8.5 (2023) for private providers, and from 7.5 (2021) to 7.6 (2022) and to 7.4 (2023) for the Cyprus Post.

In addition, the satisfaction of SMEs with the process of receiving parcels from the Cyprus Post has increased in relation to 2022 from 7.2 to 7.4 in 2021 it was 7.5, while in relation to prices, only a very low percentage of SMEs (4% for letters and 12% for parcels) consider the fees of the Cyprus Post Office high, while a higher percentage (35%) of SMEs consider the fees of private providers high.

Moreover, according to the results of the GERIET survey, 57% of SMEs have some kind of agreement with one of the private providers regarding the shipping method and/or billing. The percentage of SMEs that have received complaints from their customers about the postal provider they used to send them a parcel-letter fluctuates. In particular, in October 2021 this percentage rose to 11%, in 2022 to 8% and in 2023 to 11%.

Also, 38% of SMEs compare the offered prices for sending parcels-letters from different providers before sending, and to a greater extent for sending parcels than letters.

“The main criteria for choosing a postal provider are the economic criterion (40%), the delivery time (38%) , the ease of sending (36%) and the method of delivery that will be used (27%)”, it is noted.

As in the case of citizens, according to GERIET, they also evaluate SMEs as more important features of use the arrival of the items at the right destination and the speed of delivery.

Source: politis.com.cy

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