Service with a simple phone call, easily and quickly avoiding visiting one of the Bank's branches
Hellenic Bank customers will be able to make 30 new transactions with a simple phone call to the Customer Service Center, processing their banking transactions more easily than ever.
From the beginning of February, the customers of Hellenic Bank will be able to be served by phone for transactions in which until now it was necessary to visit one of the Bank's branches, saving effort and time and avoiding unnecessary travel and contacts. Automatically identifying, issuing a color card, and modifying customer information are just some of the things you can do over the phone.
More specifically, customers now have the ability to proceed to the automatic identification of their details, with a simple procedure, entering their ID number or subscriber number and then their card code, so that they can be easily served, without time consuming procedures and identification questions.
In addition, they can apply for a debit card by phone, for which they will receive their codes by SMS and they will receive their card by post, avoiding any physical contact. They can also now change or add personal information such as a phone number or email address.
At the same time, they can renew banknotes and change existing bank orders for payments to third parties or money transfers, inside and outside Hellenic Bank. In addition, with a phone call to KEP they can be instructed to access Web Banking and activate their passwords without visiting a store, but also to modify the accounts to which they have access, if the criteria are met.
Finally, with a simple phone call the customer can at any time inform the KEP of any possible fraud, if he received a suspicious phone call or e-mail or if there are transactions in his account which he disputes, receiving guidance on all actions to be taken. to become.
The goal of Hellenic Bank is the simplification of procedures and the fastest and uninterrupted customer service in every way. Click on the link to see how you can be served easily and quickly, by connecting with Hellenic Bank https://www.hellenicbank.com/portalserver/hb-en-portal/en/personal-banking/ways-to-bank/ help-me-with / connect
Customers can be served by calling the KEP at 8000 9999 (from abroad: +357 22 500500) Monday to Friday 07:45 – 18:00 and Saturday 09:00 – 14:00 (excluding bank holidays).