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Hellenic Bank: New service model in the digital age

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Ελην&iota ;κor Τραπεζα: Νεο μοντελο εξυπηρετη&sigma ;ης στην ψηφιακor εποχor

New and Hellenic Bank offers upgraded services for easy service to its customers, adopting the phygital model

Hellenic Bank is taking decisive steps in the context of its digital transformation, implementing a new service model for everyday banking transactions and at the same time bringing customers closer to alternative service channels.

Focusing on the “phygital” model, which combines the traditional store (physical) with the digital (digital), Hellenic Bank has just recently opened a model store in the center of Nicosia. It is a multi-purpose banking service offering modernized services based on best international practices and technological developments. In particular, the store has state-of-the-art infrastructure, while with the help of the specialized team working there, the customer can have easy and fast service in a comfortable and pleasant environment. The new store has a specially configured self-service area for daily banking transactions (deposits, withdrawals, etc.), supported by the Bank's Meeter Greeters. At the same time, next to the store, there is a 24/7 special self-service area that customers can access using their debit or credit card. In this area, it is possible to serve private customers using the In Lobby ATM, as well as businesses that can make their deposits at the cash 360 machine.

For more complex banking services, such as credit facilities, opening an account, updating information, insurance plans, investment options, etc., customers should schedule their appointment through the “Book a Meeting” application, on the Hellenic Bank website, or by phone at the Customer Contact Center (CCC) by calling 8000 9999.

Easy and fast

In addition to the model store in Nicosia, Hellenic Bank, utilizing the unlimited possibilities of technology, offers its customers direct access to a series of banking services such as easy money transfers via Contact Pay, online appointments with service operators via “Book A Meeting” and other services, products and service channels based on the customer's current needs.

Easily and without visiting a branch, customers can register online for the Bank's Online Banking and issue a debit card with a phone call to the KEP and have their PIN sent to them via SMS to their mobile phone, automatically gaining access to a faster and better service.

Through Online Banking, customers can send up to €1000 for free to European countries (SEPA), print their IBAN, pay utility bills, retrieve their PIN or temporarily freeze their card, order checkbooks, request the creation of accounts, loans, insurance products, etc.

Through the upgraded Hellenic Bank Mobile App, everyday mobile transactions become as simple as sending a message. Through Contact Pay, the user can send or receive money from and to the stored contacts of their mobile phone, from and to Hellenic Bank accounts. At the same time, Hellenic Bank customers can be served easily and quickly by the wide and pan-Cypriot new generation ATM network 24/7 and carry out daily banking operations such as: free cash withdrawals and deposits with direct credit to linked accounts or credit cards, deposits checks, see their account balances, print their IBAN, and more.

In addition, Hellenic Bank has 11 Cash360 coin and 5 Cash360 notes machines in selected stores in Nicosia, Limassol and Larnaca, offering the possibility of depositing a large amount of coins using a special code.

Find out about alternative service channels on the Bank's official website https://www.hellenicbank.com

Source: eurokerdos.cyprustimes.com

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