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Friday, July 19, 2024

Poll for the five years of GeSY-The advantages and the degree of satisfaction of the beneficiaries

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<p data-block-key=Important and interesting findings, which demonstrate to a large extent how effectively the implementation of the NHS works and how it has improved the services offered to Cypriot citizens, records the public opinion survey, carried out by the research office IMR/University of Nicosia, on the completion of five years since the operation of the General Health System.

Its findings were presented by the managing director of IMR, Christina Kokkalou, in the context of the 7th Cyprus HealthCare Conference, held yesterday in Nicosia.

In the first section of the survey, where general opinions and perceptions are recorded, it emerges, among other things, that the vast majority of beneficiaries believe that the NHS has improved the quality of health services provided to citizens.

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<p data-block-key=The greatest benefits resulting from the implementation of the NHS, according to the research participants, are by far the reduction/annihilation of the cost of access to medical and pharmaceutical care (62%), followed by answers for the increase in choices regarding health providers (32 %), the improvement of the quality of services provided (21%) and the reduction of waiting time (19%).

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<p data-block-key=As regards the most serious weakness of the NHS, which burdens the beneficiaries, the first response is the waiting list to visit a doctor or undergo an operation (32%), the non-coverage of specific types of examinations and pharmaceutical services (23%) and not meeting needs in specific specialties (11%)

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<p data-block-key=With an average of 7.69 out of ten, respondents agree with the statement that the NHS is socially supportive and protects the economically weak, 7.22 agree that the majority of the population has benefited from the NHS, 6.61 agree that it provides an integrated package of care services, while 6.52 agree that there is equal treatment of all beneficiaries.

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<p data-block-key=In the second section, the survey traces the use and satisfaction experience of the beneficiaries. To the question of whether in the last five years, when they needed medical care, they sought it through the NHS or outside, 61% answered that they sought it within the NHS, only 6% privately and 28% from both.

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<p data-block-key=In relation to the NHS services they used in the last two years, 94% of respondents stated that they visited a personal doctor, 80% a specialist doctor, 75% procured medicines, 71% needed laboratory and diagnostic tests, 54% visited dentist, 35% visited another health professional, only 20% required inpatient care and 8% required rehabilitation services.

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<p data-block-key=On a scale of one to ten, where 1 is not at all true and 10 is absolutely true, the average of respondents who said they know where they can go to get the services they need was 7.21. The average for whether they know their rights as beneficiaries of the NHS and which services are covered is 6.65, while for whether they know where they can complain about matters related to the NHS, the answers were below the baseline with an average term 4.34.

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<p data-block-key=Comparing the experience inside and outside GeSY, 32% of respondents answered that in terms of waiting time for appointments and surgery, inside GeSY is better, 29% worse and 24% the same. In relation to the specialization of health professionals, 43% of respondents answered that it is better within GeSY, 13% worse and 37% the same. Regarding the behavior, 47% answered that it is better within GeSY, 13% worse and 35% the same.

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<p data-block-key=The answers were on the same wavelength as for the information, where 53% of the respondents answered that it is better within GeSY, 9% worse and 31% the same. In relation to the quality of the facilities and equipment, 51% consider that they are better within GeSy, 8% worse and 37% the same. Regarding cleanliness, 51% of the respondents answered that it is better within GeSY, 7% worse and 37% the same. Finally, in relation to patient safety, 42% answered that it is better within the NHS, 12% worse and 36% the same.

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<p data-block-key=The third sectionof IMR's major NHS survey tackles the issue of personal physicians. 81% of respondents, with the percentage increasing comparatively according to age, consider that the institution of a personal physician has added value to the beneficiaries of the National Health Insurance Scheme.

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<p data-block-key=In fact, on a scale from 1 to 10, where one means completely disagree and ten means completely agree, with an average of 8.36 the respondents agree that their personal physician explains the diagnosis and the treatment options they have in an understandable way. Accordingly, with an average of 8.35, they agree that they have direct access to their personal doctor, whenever they need him, while with an average of 8.14, they agree that they trust the personal doctor when it comes to managing their health.

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<p data-block-key=The fourth section of the survey touches on the issue of information and financial issues. In the question, “how informed do you think you are regarding everything related to the NHS, 11% say they are very informed, 60% quite informed, 24% a little and 5% hardly at all.

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<p data-block-key=To the question of whether the family budget has been reduced in relation to what they spent on medical care before the NHS, the vast majority, i.e. 86%, answered “yes” and only 14% negatively.

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<p data-block-key=The fifth and final sectionof the research, concerns private insurance. 68% of the respondents answered that today they do not have private insurance, and 32% that they do. Compared to the percentages before GeSY, a percentage of 14% is recorded among the respondents who had private insurance before GeSY.

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<p data-block-key=In particular, before the NHS, 46% of the respondents stated that they had private insurance and 54% that they did not.

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<p data-block-key=The survey was carried out in April 2024, with pan-Cypriot coverage in urban and rural areas, among beneficiaries of the NHS. The sample size is 500 people and the selection was made by random stratified sampling, while the data was collected through telephone interviews using a structured questionnaire.

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Δημοσκόπηση για τα πΕντε χρόνια &Gamma ;εΤαπεκα καθ μκανοσηνδιοων

Source: reporter.com.cy

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