The number of cross-border consumer complaints investigated by the European Consumer Center (ECC) Cyprus in 2021 reached 351, which also responded to 604 requests for information.
According to the annual report for 2021 of the CySEC, which has been operating since 2005 and is hosted by the Consumer Protection Service of the Ministry of Energy, Trade and Industry, of the 351 complaints, 277 were submitted by consumers residing in Cyprus and 74 from consumers, who live in other EU countries.
In relation to the categories of complaints, according to the report of the CySEC, for transport the complaints amounted to 225 (64%), for restaurants, hotels and accommodation services in 25 (7%), for various goods and services in 24 (7%), for leisure and culture in 22 (6%) and for clothing and footwear in 20 complaints (5%).
Also, for Health matters the complaints amounted to 10 (3), for furniture and household equipment also to 10 (3), for non-classification of individual consumption based on purpose to 10 (3), for communication to 3 ( 1%) and for others in the 2 complaints (1%).
According to the annual report, within the framework of its activities for 2021, Cypriot Greek Cypriot Cypriot Council, among other things, participated in television and radio broadcasts with the aim of promoting the Center's services and informing consumers on issues that concern them.
Furthermore, the ECC states that it has done informative workshops in schools to inform students about e -commerce. of the framework for the consumer policy of the European Union.
It states that in each Member State there is an ECC, as well as in Iceland and Norway, which is co-financed by the European Commission and the national Governments and adds that the CECs provide assistance to consumers in the EU Member States, Norway and Iceland, when they encounter a problem in their cross-border transactions, through free advice and practical help.
Furthermore, it states that the CECs respond to requests for information and distribute information through their websites and other communication channels and notes that the CEC Network is committed to empowering consumers, so so that they can fully benefit from the advantages of the Single Market.
(CYPE/CST/AGK)
