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Next Previous Tomorrow the new roaming rules in the EU – What changes HOME • INSIDER • CYPRUS • Tomorrow the new roaming rules in the EU – What changes
& nbsp & nbspInsider & nbsp; & nbsp;
From tomorrow, 1 July 2022, the new improved regulation & nbsp; enters into force, which extends roaming with domestic charge until 2032 and allows travelers to the EU and the EEA to call, send messages and browse the internet without extra charges.
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They will also bring significant benefits to EU businesses and citizens, who will enjoy a better roaming experience, with the same quality of mobile services abroad as in their own country. The new rules also improve access to emergency communications across the EU and provide clear information on services that may be subject to additional charges.
Faster mobile internet connection on the move
Consumers will now be entitled to the same quality of mobile internet connection abroad as in their own country. Mobile service providers should ensure that consumers have access to the use of 4G networks, or the more advanced 5G networks, if they are available at their destination. Consumers should be able to find information about network availability in their mobile service contracts and mobile service providers' websites.
Prevent Unexpected Hidden Charges b>
When consumers travel by plane or ship, mobile phones can be automatically connected to the ship's satellite network. Using mobile services provided by non-terrestrial networks can be subject to very high additional charges. The new roaming rules oblige providers to protect their consumers and inform them about the transition of their phones to non-terrestrial networks. In addition, providers should automatically discontinue mobile services if the amount charged for these services reaches € 50 or another pre-determined limit. Providers will also be able to offer additional services, such as the option to opt out of roaming on planes and ships. & Nbsp;
More information on better options
Consumers should be able to make informed decisions about the use of services that may incur additional costs. When traveling abroad, calling customer service, insurance and airline support, or sending SMS to contests or events can be more expensive than in your home country. Providers must ensure that they provide consumers with information on the types of telephone numbers that may incur additional costs when consumers call or access them from abroad. Providers should inform consumers by automatic text messages sent when crossing the border to another EU country, as well as service contracts.
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Travel Emergency Communication
New roaming rules ensure citizens know 112, the EU's only emergency number they can use anywhere in the EU for emergency services.
Lower prices between providers, better conditions for consumers
The new roaming regulation sets lower wholesale fees, ie the prices paid by providers for the use of networks abroad in order to provide services to their customers when they are abroad. Wholesale ceilings are set at levels that ensure that providers can afford and recover the cost of roaming services to consumers at domestic prices:
• & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp ; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; For data services, the new regulation sets the following wholesale ceilings: EUR 2/GB in 2022, EUR 1.8/GB in 2023, EUR 1.55/GB in 2024, EUR 1.3/GB in 2025, 1 , 1 euro/GB in 2026 and 1 euro/GB from 2027 onwards.
• & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; For voice calls: 0.022 euros/minute during the period 2022-2024 and 0.019 euros/minute from 2025 onwards.
• & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp ; & nbsp; & nbsp; & nbsp; For SMS: EUR 0.004/SMS during the period 2022-2024 and EUR 0.003/SMS from 2025 onwards.
Lower wholesale charges are to the benefit of consumers, as they are expected to ensure that all providers will are able to offer competitive roaming subscriptions under the “domestic charge roaming” principle.
